Frequently Asked Questions
What are your shipping rates and delivery times?
Cost of shipping and delivery length is determined by the price of your items, and country of delivery.
The chart below shows total cost in shopping cart, followed by shipping price and days out for delivery.
All orders are shipped from New Haven, CT via United States Postal Service // www.usps.com - 1 (800) 275-8777
$80.00 and over — $4.99 *FREE* Upgrade to USPS Priority Mail Insured (1–3 Business Days)
$00.00–$49.99 — $9.99 USPS First Class Mail (9-21 Business Days)
• Typically orders take 1-2 business days to be prepared, packaged, and dropped off at the post office. Most U.S. orders arrive within a week.
• All U.S. orders come with free tracking e-mailed upon shipment. Please allow 24 hrs for proper tracking to start moving.
• Since you're sent a digital receipt, we do not include a printed one in your shipment. (Good for gifts, and yay for less waste!)
• Orders shipped outside the U.S. are subject to import taxes (VAT) payable by the customer at time of delivery. (Nothing to do with us!)
• For a list of countries we ship to, please see our second question below.
As of now, we can't offer true Rush Shipping to any destination, and one cannot request a different shipping option than what is offered at checkout based on your cart price.
Please note that the information above is a general guideline. Nothing is guaranteed, as many factors may not be in our control. We are a very small team (of real human beings!) so if you encounter any issues just talk to us. Thank you ahead of time for not treating us like we are a large, hugely-equipped corporation—sincerely!
Where do you ship to? What countries?
We ship orders to the United States, Canada, and International countries that offer electronic delivery confirmation via the United States Postal Service, as listed here. Updated 6/23/2017 those countries are: Australia, Belgium, Croatia, Estonia, Finland, France, Germany, Hungary, Israel, Latvia, Lebanon, Lithuania, Malaysia, Malta, Netherlands, New Zealand, Norway, Singapore, Slovakia, Spain, Switzerland, Turkey, United Kingdom
The areas listed above are the only ones we ship to. We apologize if we currently do not ship to your country. If your country is not listed, we suggest looking into a mail forwarding delivery service.
Where is your storefront located? What are your hours?
Strange Ways is located in the city of New Haven, CT. We opened a physical shop to allow for more interaction with customers, and expand the shopping experience. We do still have a large online business to take care of, so please check our store hours before stopping by! Read more about visiting the storefront including location and hours.
If you can't make it into the storefront, it's very easy to buy from our extensive online shop 24/7. However, you cannot order online and pick-up in-store.
How can I get a hold of you?
Use our contact form—we have just one portal for all inquiries.
P.O. Box 3374
New Haven, CT 06515
Sorry, we do not have a phone number. We use e-mail specifically to keep better track of correspondence.
When will _______ be back in stock?
In short: hopefully within a 4–6 weeks after it sells out. However, there are no guarantees as it may depend on the designer(s) we work with. If it's been longer than that, don't keep waiting! If an item is not even our website anymore, it's most likely never coming back—so if you see something you like in the future, buy it pronto!
Long answer: we restock product every month, but there is no set pattern to certain items coming back. We carry a large assortment of different designers, artists, and brands that all release things on different timelines. It may look like a lot of items are out of stock (particularly patches or pins), but we do our best to remove any items that won't be restocked again. If you can still view the item, there's a good chance you'll be able to buy it again in the near future—but that time has no set date.
If you e-mail us asking when a specific item will be back in stock—the above is your answer. We are not a huge factory churning out things on demand. Part of what makes our shop unique is that we carry limited runs of unique items from independent creatives. If it was all mass-produced, it wouldn't be Strange Ways.
Apologies, but we currently have no easy way to follow-up with customers when an item is restocked.
My order never arrived and/or it wasn't delivered. Where is it?
First, please check the shipment confirmation e-mail that was sent to you. Click on the tracking number link to see if it tells you any information.
If your order seems stuck in transit, we recommend reaching out to the United State Postal Service customer service line at 1 (800) 275-8777. They will simply ask for the tracking number sent to your e-mail upon shipment, and open a case to search for it. Unfortunately, we cannot dedicate time to inquiring and following up about delayed or lost orders once they are in transit—but of course, if your order never arrives please contact us!
If tracking says your order was delivered, but it's not in your possession—don't worry just yet! Our system automatically sends out a delivery confirmation when your local post office scans it as Delivered. However, these tracking details are not always exact to the minute, and it may still be on its way to you. You can also try checking with neighbors, a front desk, or around your vestibule. Your package may just have been left somewhere different. We also suggest waiting 1-2 days to see if your local post office scanned it incorrectly along the way. This oddly happens more often than one would expect...
International orders can take up to 6 weeks to be delivered if not sent Priority Mail. Even if tracking has stopped, many countries do not continue proper tracking for every step of the way. Please only reach out after it's been 6 weeks since your order was shipped, as it may still be on its way.
Please note there is a time limit for rectifying lost orders, which starts on the day the order was shipped out. For U.S. orders it's 45 days, for Canadian orders it's 60 days, and for International orders it's 75 days.
Refunds are not issued when proof of delivery is provided via tracking.
If an order is undeliverable and returned back to Strange Ways, we will attempt to contact the original buyer in a timely manner. We cannot issue refunds on the original shipping charge, and the buyer is responsible for additional shipping costs if a reshipment is requested.
If you still have concerns, please contact us.
How do I return or exchange an item?
Contact us within 30 days of receiving the item(s). Please do not send the item(s) back without giving us notice first. If we receive items back in the condition they were sent, there should be no issue. Buyer is responsible for return shipping cost, and original shipping charge cannot be refunded.
If the item you received is damaged, please contact us ASAP. We'll work with you on a replacement appropriate after a review.
Please note that after the 30 days neither a refund nor a replacement can be given. Sale items and custom pieces are not returnable.
Please do not DM us on social media for concerns on your order—please use our contact form for better communication.
Why does it cost so much to ship one small item?
Every order we send out is shipped as a package. This includes patches and pins—even one of them! Why? It's more reliable delivery for customers, and we want your items to arrive securely. We used to put very small packages in an envelope, slap a stamp on it, and hope for the best. The orders didn't always get to their final destination....
Our shipping charges also reflect the costs from the United States Postal Service, which is actually the most inexpensive shipping carrier. So yes, if you live halfway across the world from us you may end up paying more on shipping than the item. Our suggestion: order more to make it worth it! For everyone! For the world!
I'm an artist/designer/small brand. Will you carry my product?
If you think you have something that fits the shop, contact us with links to product imagery (online shop, linesheet, image links) plus wholesale pricing. If we are interested, we will contact you when we're accepting new items. We buy new product usually once a month. Please don't e-mail us more than once in a period of 6 months about your items. We receive a lot of inquiries, and we do get every request!
We excel in showcasing unusual, strange, fun, and relevant product from independent artists, designers, and brands. Strange Ways is about featuring original designs; please don't contact us with work that may seem like rip-off product, fan art, or fake merchandise. We do not carry one-of-a-kind fine art pieces, and anything with a rather high price-point probably won't work for us.
If you live in the New Haven area where our storefront is located, you should still e-mail us about items you want to be considered. Coming in and dropping off items for consideration may not end up in the right hands—please, don't do it! We also do not do consignment, and we are not an art gallery. There is no place to “leave items out, and see if they sell”—if something is relevant to Strange Ways and we think our customer will respond to it, we buy it.
Please keep in mind we can't accept everything, and the concept of a curated shop like Strange Ways is to keep within our brand vision and concept assortment. If we don't get back to you, our apologies. Good luck with your work!
Please note we do not accept submissions via DMs on social media.
I'm an artist/designer/celebrity. Can I collab with you?
The artists we work with to create exclusive product are sought out specifically. There is no application form or consignment agreement to create items from your artwork. We do not print product on demand, and their is no sign-up process. Please reach out to us only if you have tangible items you are selling wholesale.
If you are celebrity or icon looking to create merchandise—or a well-established artist, designer, or brand that wants to collaborate on exclusive product—you can reach out to us on our contact form to start discussions. At Strange Ways we love to work with relevant creatives to collaborate on items that benefit both parties. We specialize in pins and patches, and can produce items running from production to packaging to selling.
Can you make my custom pin, patch, t-shirt, or other item?
We only produce work which will be sold at Strange Ways. We are first and foremost a retail shop—not a production facility.
We do *not* do custom orders/manufacturing.
Can I carry your product in my shop?
We don't sell wholesale. We're a shop that works with designers to sell their products at Strange Ways. Product that is exclusive to our shop is not for resale.
Are you hiring? I want work with you/for you.
That's very flattering! Thank you. We are a very small team, and are rarely hiring. The storefront and online shop is made up of only a few helpers, and there are a few designers we work with in-house. If we are looking for help, we will reach out on our social media. Otherwise, we're all set!
What is the sizing on your apparel?
Because we stock items from many different artists and brands, it's not possible to give one sizing guide for all. All tees, sweatshirts, etc. are considered basic unisex/men's fit and anything straying from that normality will be mentioned on each product page.
How do I attach patches? Why doesn't my patch have an iron-on backing?
Roughly 90% of the patches we carry have iron-on backings. We call it out in the product description if they do. You can also tell if the back of the patch is shiny and seems to have a film on it. These backings make attaching items to all *non* heat-sensitive materials fairly easy—basically if you can iron the item, you can iron on a patch. The warmth of the iron will melt the backing and adhere to the material it's on. You can place a fabric layer between the iron and the patch to prevent burning, or try ironing the garment inside-out to the back of the patch. This latter technique works best for chenille patches that have a big, fuzzy pile to them.
Some patches we carry do not have iron-on backings—it depends on the designer and manufacturer. If in the product description an item doesn't say it has an iron-on backing, it most likely will not. To adhere these patches one can buy fabric glue (like this one from us), use a sewing machine, attach safety pins to corners, get a simple needle and thread, and many other creative options. Have fun with it!
Even patches with iron-on backings, we recommend sewing (at least a few points) or stitching all patches for longevity. This is especially true for large back patches and thick chenille patches that are heavier. Depending on where you are attaching patches, iron-on backings can start to peel off with wear and tear. However, with a little spot stitching or fabric glue at the corners they can be reinforced. Take care of your patches, and they'll stay close to you!
My pin fell off! How do I attach them better?
Dangit! If we had a nickel every time someone came into the storefront and said this—well, we'd make a quick response for everyone. So here it is.
First off: You gotta be careful where you place your pins! If they are put on in areas like the upper chest and shoulder area of a coat, and you're one to constantly carry a bag with shoulder straps, its very likely your strap may snag them and pop 'em off. Items like hats and bags that are constantly thrown on the ground or onto shelves, you may also discover pins disappear from.
Secondly: Attach pins securely. We believe that rubber pin backs (like the ones we sell here) are the best bang for your buck. They mostly work on tension, so the harder you push your pin into them, the more lodged in the pin post on the back will get. Remember to check on how secure they feel every once in a while.
Lastly: There are also locking pin backs (we sell those too), that tighten around the post on the pin with a tiny wrench. And if you're super certain you know exactly where you want a pin to stay forever, try a dab of super glue inbetween your pinback and the pin to secure it FOREVER.
Why should I buy from Strange Ways?
A top-level answer would be because you think the product we offer is pretty awesome! The shop is curated to carry unique and different items you might not find at other stores. We try to focus less on “brands”—but products, imagery, art, and messages instead. By having a more product-focused inventory, we can pick the best pieces to create an exciting trunkload of mysterious and wonderful treasures.
On a deeper level we take pride at Strange Ways in supporting the underdogs. We buy from and work with independent designers/artists and small brands. We actively seek out creative entrepreneurs doing things differently, and making quality product while at it. The world is becoming increasingly smaller and it's much easier (and more satisfying) to support small business than big-box consumerism. Strange Ways wants to be a part of that.
Who is your consumer/audience?
We imagine our consumer is anyone who wants something different; something that stands out. This often means they're a “different-thinker” themselves. But to try and define these people would almost be defeating the point. You know one when you see 'em.
Every item we carry usually has at least one thing unusual or defining about it. Often our stock can be viewed as statement pieces; which makes sense because many of our customers want to make a statement. Most of the items we carry are smaller, less-expensive pieces that can be added to your outfit or home to help express a bit of personality.
Are you looking for promoters?
We got promotion covered ourselves, but thanks for thinking of us! Please don't contact us about this as we won't write back.